These Terms will apply to any contract between us for the sale of products to you (“Contract”).
- Please read these Terms carefully, and make sure that you understand them, before ordering any products from our website. By submitting your order to us you will be deemed to have accepted these Terms;
- We amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the Terms which will apply at that time.
1. Information About Us
Who we are. We operate the website Sun | Rain | Snow . We are Turners | Sun | Rain | snow of 7 Station Road, Marlow, Buckinghamshire, SL7 1NG. Our VAT number is 578224615.
How to contact us. By email at email@example.com or contact our Customer Services team by telephone on 01628 472223 or by post to our shop address above.
If you are emailing us or writing to us please include details of your order to help us to identify it.
“Writing” includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
2. Our Products
Products may vary slightly from their pictures. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
Sizes, weights, capacities, dimensions and measurements are approximate only. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are approximate only and subject to change, and are as provided to us by the manufacturers of the Products in question.
Making sure you order the correct size. You are responsible for taking any measurements and ensuring that those measurements are correct. Please refer to the Product information on each Product page for details about size and measurements, and if you have any questions please contact us and we will be happy to help.
3. Minimum Age Requirements And Age Restricted Items. We do not accept orders from persons under the age of 16. By placing an order with us, you confirm that you are at least 16 years old.
4. When The Contract Is Formed Between Us
Our order process. Our shopping pages will guide you through the steps you need to take to place an order with us.
How we will accept your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order and inform you of your order.
We will confirm our acceptance of your order to you by sending you an e-mail that confirms that the products have been dispatched Your order is accepted by us and a Contract is formed between us when we send you the Dispatch Confirmation.
If we cannot accept your order. If we are unable to accept your order or are unable to supply you with a product we will inform you of this by e-mail and we will not process your order. There are a number of reasons why we may be unable to accept your order or supply a Product, for example:
- The product is not in stock or no longer available;
- We cannot meet your requested delivery date;
- We have identified an error in the price or in the description of the product on our website;
5. Resale Of Our Products
Products are provided for personal use only. We only supply the products for your own domestic and private use.
6. Our Right To Vary These Terms And Conditions
Changes to these Terms. We amend these Terms from time to time. For example, to reflect changes in relevant laws and regulatory requirements, or to implement ‘good practice’ or to improve the efficiency of our order and delivery process. We will always display the current version of these Terms on our website. The version of these Terms displayed on our website at the time you place your order will be the Terms that apply to your order.
Your right to cancel if we change the terms of your order. If we must revise these Terms as they apply to your order, or if some of the products you order are out of stock we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.
If you opt to cancel in respect of products you have yet to receive. We will provide you with a refund as soon as possible for the price you have paid, including any delivery charges.
If you opt to cancel in respect of products you have already received. You will have to return (at your cost) any relevant Products you have already received before we can arrange a refund of the price you have paid for the Products you have received, which will be made as soon as possible following our receipt of the returned products from you.
If all products that you order are out of stock. We will cancel your order and provide you with a full refund, including any delivery charges
Withdrawing special offers. We may withdraw any offer, special promotions or promotional code without notice at any time.
7. When You Can Make Changes To Your Order. If you wish to make a change to the product you have ordered before we have delivered it to you, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of delivery or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your order.
Delivery costs. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order. To check relevant delivery charges, please refer to our Delivery Details page.
When we will provide the products. At the point of checkout, you will be informed of your estimated delivery date(s), which will be within 30 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order).
We are not responsible for delays outside our control. Occasionally our delivery to you may be affected by an Event Outside Our Control.
Next day and named day delivery. Where you have selected our “next day” or “named day” delivery service your order will be dispatched with the intention that it's delivered:
- One day after dispatch (weekends excluded) in the case of next day delivery; or
- On your selected delivery date in the case of named day delivery.
If we have dispatched your products to our carriers in accordance with our obligations above, then we have complied with our obligations. If your order does not arrive the next day please do contact us and we will do our best to determine why the order has not been delivered but we will not be liable to you for any costs or losses due to the late delivery.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
When you become responsible for the products. Delivery of an order shall be completed when we deliver the products to the address you gave us or you collect them from us, or a nominated third party and the products will be your responsibility from that time.
When you own the products. You own the products once we have received payment in full, including all applicable delivery charges.
9. International Delivery
Delivery restrictions to certain international destinations.
Please note that while we will always use our reasonable efforts to accept an order from a customer located in an international destination, delivery to a particular international destination may not always be possible.
Please contact us before you place your order if you are unsure about whether we can deliver a product to your international destination.
If you order products from our site for delivery to one of the international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.
10. Your Rights To End The Contract
When you can cancel your order with us. Under the Consumer Contracts Regulations your rights to cancel an order will depend on what you have bought, whether there is anything wrong with it and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to cancel your order
- If you have just changed your mind about the product. You may be able to get a refund if you are within the cooling-off period or our 14-day returns’ period, but you will have to pay the costs of return of the products.
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013.
Consumer Right To Cancel
If you wish to exercise your rights to cancel under the Consumer Contracts Regulations you will need to inform us in writing, either in a letter, email or by filling in the form on the reverse side of the delivery note along with the new and unused product in its original packaging and labelling, within 14 days of the delivery. We will then refund the cost of the returned item excluding all postage costs.
If all products that you order are out of stock. We will cancel your order and provide you with a full refund.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. In some circumstances, we may not be able to provide you with advance notice, for example, where a product is withdrawn from sale by reason of us complying with relevant laws and regulatory requirements. In all other cases, we will let you know in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
11. If There Is A Problem With The Product
How to tell us about problems. If you have any questions or complaints about the product, please contact us. All of our contact details can be found on our Contact page.
Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For more information about your legal rights please visit the Citizens Advice Bureau website www.adviceguide.org.uk or call 03454 04 05 06.
Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you should not attempt to repair the products and you must return them to us in accordance with the returns procedure available
If, after we’ve had the opportunity to inspect the product, we agree that it is faulty, we will refund you the costs of the postage.
12.When And How To Pay
You can pay for products using a debit card or credit card, or via PayPal.
Payment for the products and all applicable delivery charges must be paid before you receive the products. We will not charge your debit card or credit card until we dispatch your order.
13. Manufacturer Guarantees
If you have any concerns as to the quality of a product bought from us please do contact us and we will do our best to assist you.
14. Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- We will contact you as soon as reasonably possible to notify you; and
- Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us.
15. Use Of Our Website
Terms on which we make our website available. By using our website, you confirm that you accept the terms set out in this section. If you do not agree to the terms, you must not use our website.